Help & Support Center
Find answers, explore documentation, and get the most out of Vertex Trize risk assessment platform
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Get started quickly with these essential guides
Getting Started
Learn how to create your account, connect your wallets, and set up your first portfolio analysis. Step-by-step guide for beginners.
Read Guide →Understanding Risk Scores
Comprehensive explanation of our risk scoring methodology, what each metric means, and how to interpret your portfolio analysis.
Read Guide →DeFi Risk Assessment
Learn about DeFi-specific risks including smart contract vulnerabilities, impermanent loss, and protocol sustainability analysis.
Read Guide →Setting Up Alerts
Configure real-time alerts for risk threshold breaches, market volatility spikes, and portfolio rebalancing recommendations.
Read Guide →API Integration
Complete API documentation for developers. Learn how to integrate Vertex Trize risk intelligence into your applications.
Read Guide →Security Best Practices
Essential security guidelines for protecting your account, using two-factor authentication, and managing API keys safely.
Read Guide →Common Questions
Find quick answers to the most frequently asked questions
• 0-20 (Low Risk): Highly stable assets with minimal volatility and strong fundamentals
• 21-40 (Low-Medium): Relatively stable with moderate volatility, suitable for conservative portfolios
• 41-60 (Medium): Average market volatility, balanced risk-reward profile
• 61-80 (Medium-High): Elevated volatility and risk factors, requires active monitoring
• 81-100 (High Risk): Extreme volatility, significant risk factors, suitable only for risk-tolerant investors
Each score considers multiple dimensions: market volatility, liquidity, regulatory risk, smart contract security, and protocol sustainability.
• Free Plan: Risk scores update every 6 hours
• Professional Plan: Real-time updates (every 5 minutes during market hours)
• Institutional Plan: Continuous real-time updates with instant alert capabilities
Our AI models process market data 24/7, analyzing price movements, volume changes, on-chain metrics, social sentiment, and regulatory developments. Critical risk events trigger immediate updates and alerts across all plans.
• PDF Risk Reports (formatted for stakeholder presentations)
• Excel/CSV Data Exports (for custom analysis)
• JSON API Exports (for system integration)
• White-label Reports (Institutional plan only)
Reports include comprehensive data: portfolio composition, risk metrics, historical performance, scenario analysis, and compliance certifications. Institutional clients can customize report templates and schedule automated delivery to compliance teams.
(1) Automated Code Audits: Static analysis tools scan for common vulnerabilities (reentrancy, overflow, access control issues)
(2) Historical Audit Reviews: We aggregate audit reports from leading firms (Trail of Bits, CertiK, OpenZeppelin)
(3) On-chain Behavior Analysis: Monitor actual contract interactions for suspicious patterns
(4) Comparative Analysis: Compare contract code against known exploited contracts
(5) Formal Verification: Mathematical proof of contract correctness for critical protocols
We maintain a database of 50,000+ audited contracts and update vulnerability patterns daily.
1. Review the Alert Details: Understand the specific risk factors identified
2. Assess Impact: Check your exposure to the affected assets
3. Review Recommendations: Our AI provides specific actions (reduce position, hedge, exit)
4. Monitor Developments: Stay updated on the situation through our live feed
5. Take Action: Implement recommended risk mitigation strategies
6. Contact Support: Professional/Institutional users can reach our risk analysts 24/7
Remember: Alerts are informational. Always make decisions based on your risk tolerance and investment goals. Consider consulting with a financial advisor for significant positions.
• Individual Stocks (US, European, Asian markets)
• ETFs and Index Funds
• Commodities (Gold, Oil, etc.)
• Fixed Income Securities
Our equity analysis includes: beta calculations, sector exposure, factor analysis, correlation with crypto markets, and regulatory risk. Hybrid portfolios (crypto + traditional assets) benefit from cross-asset correlation analysis that identifies hidden risks from market interdependencies.
• 24-hour predictions: 91% accuracy (within 15% margin)
• 7-day predictions: 86% accuracy
• 30-day predictions: 84% accuracy
• 90-day predictions: 78% accuracy
We use ensemble models combining GARCH, machine learning, and sentiment analysis. Our predictions significantly outperform traditional VaR models, especially for crypto assets. We publish monthly validation reports comparing predictions against actual outcomes. Remember that no prediction is perfect - we always provide confidence intervals and uncertainty ranges.
• Upgrades: Take effect immediately, you're charged prorated amount for the current billing cycle
• Downgrades: Take effect at the end of your current billing cycle to preserve your current benefits
• Free Plan: Always available, downgrade anytime with no penalties
No long-term contracts or commitments. Cancel anytime. If you downgrade, exported reports and historical data remain accessible. Professional and Institutional users get dedicated support during transitions to ensure smooth service continuity.
Contact Our Support Team
Multiple channels to reach us based on your needs
Live Chat
Get instant answers from our support team. Available 24/7 for Professional & Institutional users.
Phone Support
Speak directly with our risk analysts. Available for Professional & Institutional plans.
+65 6890 4521Email Support
Send detailed inquiries. We respond within 24 hours on business days.
support@vertexflex.comVideo Tutorials & Guides
Watch step-by-step tutorials to master Vertex Trize
Getting Started with Vertex Trize
Duration: 8:45
Complete walkthrough of account setup, portfolio connection, and first risk analysis.
Understanding Risk Metrics
Duration: 12:30
Deep dive into our risk scoring system, what each metric means, and how to interpret results.
DeFi Risk Assessment Guide
Duration: 15:20
Learn to evaluate DeFi protocols, understand smart contract risks, and assess yield farming strategies.
Explore Our Documentation
Comprehensive guides, API docs, and technical resources